TOG, LLC

MICHAEL B. O’NEIL, Ph.D.

15 Neal Drive • Simsbury, CT 06070

860-217-0252 • cell: 860-205-6564 • moneil@toginc.com

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I have had a 22+ year chronicle of success servicing Multi-National Fortune 500 companies with Total Quality Management, Team Building, Executive Coaching, Leadership Development, Change Management and a Web-Supported Problem Solving System

§ Co-created and delivered customized interventions for over 17 years to help Xerox and ADP transform into client centered, total quality managed, team oriented organizations

§ Coached and counseled over 500 executives to insure alignment with the new paradigms necessary for the ongoing success of organizations

§ Helped to transformed unprofitable Flexible Packaging Plants for Plassien International and Exopack Corporation into productive profitable customer centered organizations. I facilitated over 20 Business Improvement Projects (BIPs) including a restructuring of the Customer Service Organization to build Customer delight and loyalty.

§ Collaborated with internal personnel to establish and execute a successful turnaround strategy within sales and operations

Selected Business Challenges

§ Created a team environment across the trades for the successful retrofit of the Saratoga at the Philadelphia Naval Shipyard, which resulted in the successful launching on time. This resulted in the award of a contract to retrofit 3 more carriers assuring that the Shipyard would remain open for 20 more years.

§ Co-designed, with Xerox personnel, the core Quality Problem Solving model and Core Training Modules used by 140,000 Associates worldwide during their journey to becoming a TQM Baldridge Winning organization. Consulted with six divisions in their Quality Transformation. Challenge. A client organization XBS applied for, and received their own Baldridge Award and grew exponentially from a $156,000,000 to a $1.2 billion organization within 6 years.

§ Helped transform 204 Service Teams in the UK (a total of 3264 Service Reps) into self-managed work groups, within 8 months, with dramatic cost savings and increased service metrics across the board. This in spite of having to overcome losing 13,056 man-days because of training requirements.

§ Created our flagship Leadership Development Work Session and trained over 4,000 Leader Managers within the ES Division (SBS, Majors and Nationals), while providing Team Building for several Sr Management Groups. I was also asked to provide Executive Coaching to members of the Senior ES staff to help drive the culture change so critical for the success of the organization.

§ Facilitator/Consultant for Exopack to drive the integration of 2 platforms during a merger. Worked closely with the restructure of the Customer Service Department to create a seamless integration of the 2 staffs to insure that Customer response and Customer retention was not impacted negatively.

Professional Experience

§ TOG, LLC 1980 - Present

A Management Consulting and Training Organization

CEO and President

As the founder of The O’Neil Group, Inc., I am responsible for strategic and tactical planning, and the execution of those plans. I also direct, marketing, sales, design, delivery, associate and staff recruitment, training and support, client care, and operations.

§ Real Estate Training Centers Inc. 1981 – 1986

A Certified Real Estate School in the State of New York.

CEO

Designed and delivered Broker and Sale Representative Licensing Courses for the State of NY. Established 16 Training Centers throughout the State and within 3 years RETC Inc. accounted for 10% of all licensing within the State. Grew the business from 125 students in year 1 to 800 students in year 2 to 5000 in year 3 and 10,000 in year 4.

§ Quinnipiac University…Lender School of Business 2005-2006

Teaching: A Professional Development Course to undergraduate Business Students, the capstone Business Policy Seminar for Senior Management Students and an array of courses for the Master’s and Bachelor’s Organizational Leadership Programs. Including; Change Management, Strategic Planning, & Leadership and the Individual & Team

Professor

Professional Achievements

§ Presented at national and regional conventions with ASTD, ASQC, National Realtor Association

§ Authored a nationally recognized and benchmarked Quality Core Training Program, a Task Oriented Team Building System and the Manager as Quality Leader Workshop Series.

§ Co-produced a Video Series of leadership skills for both sales and operation including: Feedback, Counseling, Coaching and Conflict Management.

§ Currently I am Co-authoring A Blue Print for Making Strategy Work with Larry Hrebiniak, Ph.D., Wharton, UPenn to support his work from a practitioner’s point of view.

§ Introduced eProject the Web-based Project Portfolio Management System recognized for its ease of use, rapid deployment and high user adoption. It combines collaboration, knowledge sharing and project management on one platform that all stakeholders can use.

Other Miscellaneous Information

§ Sport for Understanding

I participated in President Reagan’s “Perestroika” (the new structure) and “Glasnost” (openness) initiatives to improve relationships between the US and USSR. We used Sport as one of the early initiatives to bring an end to the Cold War. I continued to train coaches for assignment overseas for a number of years.

§ Coached High School and Division I College Basketball

Education B.A., Spanish, Marist College

M.S., Education Administration/Counseling, University of Connecticut

Ph.D., Counseling Psychology and Social Science, University of Akron